Returns & Refunds
We genuinely want you to love Bettr. If it's not the right fit, we offer a 30-day money-back guarantee from the date of purchase. To keep this guarantee fair and sustainable for all customers, refund eligibility depends on order type.
1-Tub Orders (One-Time Purchase)
- Fully covered by our 30-day money-back guarantee
- No return required
- Simply email info@performbettr.com to initiate
- We may ask for brief feedback (optional)
2+ Tub Orders (One-Time Purchases / Bundles)
To qualify for a refund:
- All unopened tubs must be returned
- A pre-paid return label will be provided by Bettr
- Refunds are issued once returned items are received and verified
If all tubs in the order have been opened, the order may not qualify for a refund under our guarantee. However, we encourage you to email info@performbettr.com, and we'll review your request on a case-by-case basis.
Subscription Orders (Month 2+ Deliveries)
For subscription customers receiving a second or subsequent shipment (month 2 and beyond):
- To qualify for a refund, the tub must be unopened
- The unopened tub must be returned to us
- A refund will be issued after the return is received and verified
Opened subscription tubs from month 2+ are not eligible for a refund. You can pause, skip, or cancel your subscription at any time through your account to avoid unwanted future shipments.
Refund Processing Time
Once approved, refunds may take up to 12 business days to appear on your statement, depending on your bank or payment provider.
Exchanges
If you receive a damaged or defective product, we'll gladly provide a free replacement. Please contact us at info@performbettr.com for assistance.
Reporting a Damaged or Defective Product
If your order arrives damaged or defective, email info@performbettr.com with a brief description of the issue and clear photos of the product and packaging. We'll take care of it promptly.
If you have any additional questions, reach out to us at info@performbettr.com. We're happy to help!